Each customer that wishes to use our Personal Guide service must accept the rules and conditions below:
– In order to provide our Personal Guide service, the Customer must fill out and submit the form via our Personal Guide page.
– NY Travel Guide will send a confirmation email with details, or a cancellation notice if no guides are currently available to satisfy the interest of the customer.
– The customer confirms his/her booking request by paying the invoice attached to the confirmation email.
– The customer can book our personal guide service from 2 – 12 hours per day.
– The customer can book our personal guide service for multiple dates and hours, but these details must be included either in the form or via an email to firstname.lastname@example.org.
– The customer can cancel the personal guide service up to 48 hours before the service is scheduled to begin by sending an email to either email@example.com or firstname.lastname@example.org.
– A full refund will be issued within 14 days of the reception of the cancellation request.
– The customer will receive a personal guide for the designated number of paid hours and can request any tour within New York City.
– NY Travel Guide cannot guarantee that we can procure a guide that can fulfill all interests.
To book our Personal Guide service please visit the Personal Guide page.