Personal Guide Terms and Conditions

Each customer that wishes to use our Personal Guide service must accept the rules and conditions below:

– In order to provide our Personal Guide service, the Customer must fill out and submit the form via our Personal Guide page.

NY Travel Guide will send a confirmation email with details, or a cancellation notice if no guides are currently available to satisfy the interest of the customer.

– The customer confirms his/her booking request by paying the invoice attached to the confirmation email.

– The customer can book our personal guide service from 2 – 12 hours per day.

– The customer can book our personal guide service for multiple dates and hours, but these details must be included either in the form or via an email to tours@nytravelguide.com.

– The customer can cancel the personal guide service up to 48 hours before the service is scheduled to begin by sending an email to either tours@nytravelguide.com or info@nytravelguide.com.

– A full refund will be issued within 14 days of the reception of the cancellation request.

– The customer will receive a personal guide for the designated number of paid hours and can request any tour within New York City.

NY Travel Guide cannot guarantee that we can procure a guide that can fulfill all interests.

To book our Personal Guide service please visit the Personal Guide page.